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Citywide Accounts Receivable and Billing

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Citywide Accounts Receivable and Billing


OVERVIEW

The Citywide Accounts Receivable Billing System manages a variety of invoice types which originate in various city departments. Billings and Collections serves as the primary department for the issuance of invoices and for answering billing questions. The City Treasurer's Office receives the actual Payment for all types of invoices.

GENERAL INFORMATION
    Invoice types initiated by various city departments include invoices for damage to city property, weed abatement, demolition or boarding, false alarms, police reports, advertising fees, trash pickup, DUI fees and a variety of other fees charged for city services rendered.

    Here is information on Paying Taxes & Bills including methods of payment, location, and hours of operation.

    Billing questions should be directed to:

      Department of Finance
      Noel C. Taylor Municipal Building, Room 252

      215 Church Ave., SW
      Roanoke, VA 24011-1513
      (540) 853-2880, Fax (540) 853-2458

      accounts.receivable.help@roanokeva.gov

    Other service questions should be directed to the department rendering service. A contact name and telephone number should be listed on each invoice.

    Invoices are issued with a due date of 30 days. A penalty of the larger of 10% of the invoice amount or $10, whichever is greater, plus interest at the rate of 10% is charged if the invoice is in arrears.