Welcome to Encore Catering by Ovations Food Services, the premier and exclusive caterer for the Roanoke Civic Center. This section is designed to assist you in planning your event. Our menus have been carefully crafted by our expert chef and can be tailored and customized to fit your needs.

When planning any event, selecting the perfect site is critical. To be truly successful, all social or business gatherings require great food. That’s where we come in. Our on-site catering staff is second to none at providing extraordinary meals while keeping an eye on the bottom line. We’ll treat your guests to something really special with imaginative menus as well as traditional favorites that taste even better than homemade. From a small breakfast meeting to an elegant banquet for 2,500, let us know how our quality and service can provide you with a successful event - at an excellent price. To make your arrangements, contact Ovations Sales at 540-853-5864, or tanderson@roanokeciviccenter.com.

Food Service Reservations, Contracts, and Policies
All contracts and menus must be signed and returned at least two weeks prior to your event. Food service requests made less than two business days in advance are subject to a 30% service charge. A guaranteed number of guests must be provided at least five days before your event and Encore Catering will be prepared to serve no more than 5% above that number. Customers are responsible for 100% of the guaranteed number, plus any additional portions served.

Additions, deletions, or changes must be made at least three business days prior to the event. An additional service charge of 10% totaling 30% will be incurred when such changes do not meet these time requirements. Cancellations that are made with less than two days notice prior to the scheduled event time will require payment of any costs of goods or services incurred by Encore Catering. When cancellations are made within two business days of the scheduled event, you may be charged the full price of the goods and services contracted.

Billing Information
A deposit of 50% of the total projected charges is required 30 days prior to the event, with payment of the balance due upon receipt of invoice and no later than 30 days after the event. Payments may be made with cash, check or credit card (MasterCard, VISA, Discover, AMEX). Payments are to be made to Ovations Food Services.

Services
We offer catering both on and off premises. You may choose to have a full service event, purchase from our a la carte and party menus, or pick up orders. Full service events include china, service accessories, and personnel. Full service off premise events will incur an additional $4 - $10 per person delivery and setup fee. A 20% service charge and 10% sales tax applies for all full service events. Floral arrangements and linens are available at an additional charge. Depending on the nature of event set-up, service fees may be greater than 20%.

Facilities
The Roanoke Civic Center has space for any event from small corporate meetings to plated dinners for 2,500. Room rental rates vary depending on the event and food and beverage needs. Please call 540-853-6860 for space availability and quotes.

Alcoholic Beverages and Excess Food
Encore Catering must provide all alcoholic beverages. Cash and host bar services are available both on and off premises. Due to health regulations, the customer may not take excess food items from events served by Encore Catering from the event site. Any leftover items may not be returned for credit.

Off-Site Catering
Off-site catering is available. For additional details about off-site catering, contact 540-853-5864, or tanderson@roanokeciviccenter.com.