Guest Guidelines A to Z
Animals are not permitted in the Berglund Center except for guide, sign, and signal dogs to aide guests with disabilities.
Alcoholic beverages, illegal drugs, glass or metal containers of any kind may not be brought into the facility. Any such items will be confiscated.
Assisted Listening Devices:
Automatic Teller Machines (ATM’S):
ATM machines are located in the Ticket Office Lobby, between Gates 1 and 12, and at Gate 4 of the Coliseum, and in the SEC and BPAT lobbies.
Cameras with professional lenses (detachable and greater than 2" long) and flash attachments are prohibited from the Berglund Center. Permission to use small, point-and-shoot cameras varies by event and this information. Broadway In Roanoke performances do not allow cameras. Audio and video recording devices are not permitted.
Family Restrooms with a Baby Changing Station and Nursing Area are located by Gate 2 in the Coliseum, and on the north and south sides of the Special Events Center. Baby changing stations are provided in the Women's Restrooms throughout the facility.
Firearms & Weapons:
The First Aid station is located on the north concourse of the coliseum between Gates 8 and 9. Emergency medical personnel is on site during most major and multiple events for guests in need of assistance. In addition to basic first aid treatment, an AED (automatic external defibrillator) is located in the administrative office located on the south concourse between Gates 3 and 4.
Intoxicated guests will not be admitted into the Berglund Center at any time. Intoxicated guests are subject to ejection from the event. Persons denied entry into the facility will be offered a full refund from Berglund Center Ticket Office.
Anyone finding a lost child at a Coliseum event should immediately escort the child to Guest Services between Gates 3 and 4. A brief description of the child will be circulated to security and Event Services staff. A public address announcement may be made if the incident occurs during an event. See Tag-A-Kid information below.
Lost & Found:
Any items found before, during, and after an event should be turned in to the administrative office. Items will be held for 30 days.
Noise Makers & Laser Pointers:
Noise makers (horns, whistles, etc.) and laser pointers of any kind are not allowed in the Berglund Center at any time. These items are subject to confiscation.
Public & Educational Tours:
The Berglund Center does not allow re-entry into the facility. Individuals with an admission ticket who enter the facility for an event and then leave the Berglund Center are not allowed back in after initial admission. This rule does not apply to guests using the smoking area.
Reservation of Equipment:
The Event Services Department will be glad to assist meeting your event needs by reserving special equipment for you, such as sound & lighting, CO2, etc.
Tailgating on Berglund Center property is strictly prohibited.
As a special service to our guests with children, we now offer the Tag-A-Kid program. Guests can acquire special wristbands from the ticket office prior to the event. Wristbands will be marked to identify seating locations where parents/guardians might be found if a child is lost. This service is FREE.