The City of Roanoke Office of Risk Management protects and preserves the city’s assets and workforce, protecting against losses which could deplete city resources or impair the city's ability to meet its legal obligations to provide services to its citizens.
The Office of Risk Management is responsible for providing effective claims investigation and adjustment for all auto, general liability, law enforcement and contractual claims. It ensures incident investigation and communication with appropriate points of contact for all work related injuries. It reviews insurance requirements and certificates, and purchases various insurance policies appropriate to the broad range of city operations. Next, it provides training to all employees to help mitigate losses and establishes effective loss control strategies to reduce losses. Lastly, it ensures compliance with policies regarding disabled persons for all city owned properties, programs, and services, and maintains communication with all departments to ascertain understanding of all policies and procedures pertaining to risk management.